Return Policy

Effective Date: July 3, 2025

At AGARWAL OFFSET PRINTERS, we take pride in delivering high-quality custom printed products. Since most of our items are made to order, we follow a strict but fair return and refund policy.

1. Returns and Exchanges

As a custom printing business, we do not accept returns or exchanges for:

• Custom-printed items (t-shirts, mugs, stationery, etc.)

• Personalized artwork or design-based products

However, we will offer a replacement or refund if:

• The product received is damaged or defective

• There is a printing error caused by us

• The item is significantly different from the approved design or order

2. Timeframe for Reporting Issues

To be eligible for a replacement or refund, you must:

• Contact us within 3 days of delivery

• Provide photos and a description of the issue

• Email us at support@printincafe.com with your order number

3. Replacement Process

If your claim is approved, we will:

• Offer a free replacement of the same item

• Or issue a refund to your original payment method

• Or provide store credit (if preferred)

4. Non-Returnable Situations

We do not accept returns/refunds for:

• Wrong size or color selected by customer

• Typos or errors in uploaded artwork

• Minor color variations due to screen-to-print differences

• Delays caused by courier companies or incorrect delivery details provided

5. Return Shipping

If a return is approved, we will provide return shipping instructions.
In some cases, return shipping may be covered by us if the error was ours.

6. Cancellations

Orders may be cancelled within 2 hours of placing them, as long as printing hasn’t started. Once production begins, cancellations are no longer possible.

7. Contact Us

Have questions? We’re here to help.
Email: support@printincafe.com
 

By placing an order with AGARWAL OFFSET PRINTERS, you agree to this Return & Refund Policy.